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CPH Shop Policy

Digital Goods Policy

  • Product Descriptions

We strive to provide accurate descriptions of our digital goods to ensure transparency and clarity for our customers. However, please note that the appearance and functionality of digital goods may vary depending on the software or platform used for access.

  • Licensing and Usage Rights

Upon purchase of a digital good, you are granted a non-exclusive, non-transferable license to use the digital content for personal or commercial purposes, as specified in the product description or license agreement. Redistribution, resale, or modification of digital goods is strictly prohibited unless expressly permitted by the license.

  • Delivery and Access

Digital goods will be delivered electronically via download links or access codes provided upon completion of the purchase process. Access to digital goods may be subject to verification of payment and may require registration or account creation on our website or third-party platforms.

  • Refunds and Exchanges

Due to the nature of digital goods, all sales are final and non-refundable once the digital content has been downloaded or accessed. However, if you encounter any technical issues or problems with your digital purchase, please contact us for assistance.

  • Intellectual Property Rights

All intellectual property rights in and to digital goods, including but not limited to copyrights, trademarks, and patents, are owned by Crosslinks Production House or its licensors. Unauthorized use, reproduction, or distribution of digital goods is prohibited and may result in legal action.

  • Compliance with Laws

We comply with all applicable laws and regulations governing the sale and distribution of digital goods, including but not limited to copyright laws, intellectual property rights, and consumer protection laws.

  • Changes to Policy

We reserve the right to update or modify this Digital Goods Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.

  • Contact Us

If you have any questions or concerns about our Digital Goods Policy, please contact us at hello@cphfilms.com or +91 84602 80468 / +91 80002 55515.

Physical Goods Policy

  • Product Descriptions and Images

We strive to provide accurate descriptions and images of our physical products/goods to ensure transparency and clarity for our customers. However, please note that slight variations in color, size, or design may occur due to factors such as monitor settings or manufacturing processes.

 

  • Pricing and Payment

All prices for physical products/goods are listed in Indian Currency (INR) and are exclusive of applicable taxes unless otherwise stated. Payment for orders can be made securely through our website using the provided payment methods.

 

  • Shipping and Delivery

We offer shipping services for physical products/goods to India and other specific regions. Shipping costs and delivery times may vary depending on the destination and shipping method selected at checkout. Please refer to our Shipping Policy for more information.

 

  • Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not satisfied with your physical product/good for any reason, you may request a return or exchange within 3 days of receiving your order. Please refer to our Returns and Exchanges Policy for eligibility criteria and instructions.

 

  • Quality Assurance

We take pride in the quality of our physical products/goods and strive to ensure that they meet our high standards. If you receive a defective or damaged product/good, please contact us immediately to arrange for a replacement or refund.

 

  • Compliance with Laws and Regulations

We comply with all applicable laws and regulations governing the sale and distribution of physical products/goods, including but not limited to product safety standards, labeling requirements, and consumer protection laws.

 

  • Changes to Policy

We reserve the right to update or modify this Physical Goods Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.

 

  • Contact Us

If you have any questions or concerns about our Physical Goods Policy, please contact us at hello@cphfilms.com or +91 84602 80468 / +91 80002 55515.

Shipping Policy

  • Shipping Methods

We offer shipping services for physical goods to addresses within India and some other specific regions. Shipping options may vary depending on the destination and the selected shipping method at checkout.

 

  • Processing Time

Orders are typically processed and dispatched within 7 business days of receiving payment unless otherwise stated. Please note that processing times may vary during peak seasons or promotional periods.

 

  • Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of the package, as well as the selected shipping method. Shipping costs will be displayed at checkout for your review before completing your purchase.

 

  • Delivery Times

Estimated delivery times vary depending on the shipping method selected and the destination address. While we make every effort to ensure the timely delivery of your order, we cannot guarantee specific delivery dates or times.

 

  • Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, if available. You can use this information to track the status of your shipment and monitor its progress until it reaches its destination.

 

  • International Shipping

We offer international shipping services to selected countries. Please note that international shipments may be subject to customs clearance procedures, which can cause delays beyond our control. Additional customs duties, taxes, or fees may apply, which are the responsibility of the recipient.

 

  • Order Status Updates

You will receive email updates regarding the status of your order, including confirmation of payment, order processing, shipment, and delivery. If you have any questions or concerns about the status of your order, please contact us at hello@cphfilms.com or +91 84602 80468 / +91 80002 55515.

 

  • Shipping Restrictions

Some items may be subject to shipping restrictions due to size, weight, or destination regulations. We reserve the right to refuse or cancel orders that violate these restrictions. In such cases, we will notify you promptly and provide a full refund if payment has already been processed.

 

  • Lost or Damaged Shipments

In the rare event that your shipment is lost or damaged during transit, please contact us immediately to report the issue. We will work with the shipping carrier to initiate an investigation and resolve the matter as quickly as possible.

 

  • Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at hello@cphfilms.com or +91 84602 80468 / +91 80002 55515.

Returns and Exchanges Policy

  • Eligibility

We want you to be completely satisfied with your purchase. If you are not satisfied with your physical product/good for any reason, you may be eligible for a return or exchange, subject to the following conditions:

 

  • Return Period

You may request a return or exchange within 3 days of receiving your order. To be eligible for a return or exchange, the item must be unused, undamaged, and in its original packaging.

 

  • Return Process

To initiate a return or exchange, please contact our customer support team at hello@cphfilms.com or +91 84602 80468 / +91 80002 55515 to obtain a Return Merchandise Authorization (RMA) number. Once you have received your RMA number, please follow the instructions provided for returning the item.

 

  • Refunds

If you are eligible for a refund, it will be processed within 3 business days of receiving the returned item. Refunds will be issued in the original form of payment used for the purchase unless otherwise specified.

 

  • Exchanges

If you are eligible for an exchange, please indicate the desired replacement item when contacting our customer support team to obtain your RMA number. Exchanged items will be shipped out upon receipt and inspection of the returned item.

 

  • Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective/damaged item. We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment.

 

  • Inspection and Approval

All returned items will be inspected upon receipt to ensure they meet the eligibility criteria outlined in this policy. We reserve the right to refuse returns or exchanges that do not comply with these conditions.

 

  • Exceptions

Certain items may not be eligible for return or exchange due to hygiene reasons, health and safety regulations, or other restrictions. These items will be marked as non-returnable/non-exchangeable on our website.

 

  • Contact Us

If you have any questions or concerns about our Returns and Exchanges Policy, please contact us at hello@cphfilms.com or +91 84602 80468 / +91 80002 55515.

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